Refund policy
At Goodevas, we craft each of our products with love and meticulous attention to detail. However, due to the nature of handmade production, minor imperfections may occasionally occur. If you encounter such a situation, please don’t worry – we’re always here for you and committed to finding a solution that brings you joy and satisfaction.
Please contact us at hallo@goodevas.de – we’ll be happy to assist you.
Return Eligibility:
You are welcome to return any item within 30 days of receiving it, provided that:
• The product is unused, in its original condition and packaging
• All tags and accessories are intact
• A proof of purchase is provided
• The return was pre-approved by our support team
Returns without prior communication or approval will not be accepted.
Types of Returns We Accept:
1. Damaged or defective item:
If your item arrived damaged or with a defect, please send us clear photos/videos. We will offer a replacement, repair advice, or refund – depending on the situation.
2. Missing or incorrect parts:
We will gladly send missing or correct components free of charge.
3. Changed your mind?
No problem – but return shipping costs will be at your expense, and a small restocking fee (up to 10%) may apply.
4. Late-discovered discount / promo code missed?
Unfortunately, we cannot retroactively apply discounts after an order is placed. However, we’re happy to offer you a personal coupon for your next order as a thank you.
5. Refusing a parcel / return-to-sender:
If the parcel is returned without proper communication, any related costs (shipping, duties, etc.) will be deducted from your refund.
Refund Timeline:
Refunds will be issued within 7–10 business days after the item is received and inspected.
We will notify you by email once your refund has been processed.
Important Notes:
• Return shipping costs are the responsibility of the customer unless the item is defective or our mistake
• In cases where return is not feasible, we may offer partial refunds or store credit
Have questions?
We’re always just an email away: hallo@goodevas.de